Quick Help & Troubleshooting

The extension is disabled after installing on Microsoft Edge. What do I do?

Microsoft Edge disables third-party "New Tab" extensions by default for security reasons. To fix this:

1. Type edge://extensions/ in your address bar and hit Enter.
2. Find "Fluent New Tab" and toggle the switch to turn it on.
3. Open a new tab. Edge will show a warning asking if you expected this change.
4. Click the "Keep it anyway" button.

The wallpaper images take a long time to load.

This is completely normal, especially when using the NASA APOD source. These images are often downloaded in 4K resolution.

To ensure your browser doesn't slow down, the extension downloads the image, converts it into a compressed WebP format, and caches it locally. Depending on your computer's speed and internet connection, this conversion might cause a slight delay. This process only happens once a day when a new image is fetched.

The extension feels very heavy or slow on my computer.

Fluent New Tab uses advanced CSS techniques like backdrop filters (Mica/Acrylic blur effects) and animations, which can be demanding on older hardware.

To improve performance, go to the settings menu and enable the Reduce visual effects option. This will turn off heavy animations and disable the background blur, making the extension significantly lighter and faster.

The interface is too small or too big for my monitor.

The extension scales automatically, but if you want to adjust the size of the elements, you can use your browser's native zoom feature.

Press Ctrl + (or Cmd + on Mac) to zoom in and make things bigger, or Ctrl - (or Cmd -) to zoom out. The browser will remember this zoom level specifically for the new tab page.

My city doesn't load or says "not found".

The weather widget uses an external geocoding API to find the exact latitude and longitude of your city. If your city shares the same name with other places in the world, the system might get confused.

If it fails to load, try being more specific by adding your state or country code. For example, instead of typing "San Jose", try typing San Jose, CA or San Jose, Costa Rica.

My language isn't supported, or the translation is wrong/makes no sense.

The translations for Fluent New Tab are partially generated using the DeepL API. Because it's an AI translation, some words might be out of context, and some languages aren't supported by the API at all.

If you spot a mistake or want to add your language, you can either open an issue on GitHub or go to our Crowdin Project and request a new language.

We need your help! You can join Crowdin as a contributor to fix wrong translations or translate the interface into your native language. Community help is the best way to make the extension accessible to everyone.

My backup file is failing to import.

Ensure that the file you are trying to import is strictly in .json format. If you manually edited the file, make sure the syntax is valid and the keys match the original structure of the extension.

If the file is corrupted, the extension will reject it to prevent breaking your current setup.

Something is failing or completely broken.

If a specific feature isn't working, the fastest way to fix it is to clear your browser's cache for the extension.

If that doesn't work, go to your extensions page (edge://extensions/ or chrome://extensions/), locate Fluent New Tab, and click the Reload button. This will restart the extension's background scripts.